vs 98 | FAQ – Your Top Betting Questions Answered

Q: My VS 98 account got locked after too many wrong password attempts — what do I do now? Account

For security reasons, VS 98 locks your account after 5 incorrect password attempts consecutive incorrect attempts will temporarily lock your account. This is purely to protect you – it is not a permanent lock. Steps to unlock your account: Automatic Unlock: Wait 30 minutes and your account will unlock automatically.

Q: What are the ways to reach VS 98 customer support, and when are they available? Support

VS 98's support team is available 7 Days, 24 Hours Ready to assist in Bangla. Reach us through any of the following: Live Chat (fastest): Click the chat icon at the bottom-right of the website. Average response time is 2–5 minutes.

Every piece of your data on VS 98 is protected with the highest level of security. We use bank-grade 256-bit SSL/TLS Encryption which fully encrypts all data between your browser and our servers. No third party can access this information.

Passwords are never stored in plain text – bcrypt hashing is used.

Mobile numbers, NID, and payment details are stored in a separate encrypted database.

Keeping two-factor authentication (2FA) enabled adds an extra layer of security to your account.

VS 98 will never ask for your password or OTP via email or phone – if anyone does, report it to support immediately.

Your data is never sold to third parties, in accordance with our Privacy Policy.

Pro Tip: To keep your account secure, change your password at least every 3 months and always keep 2FA enabled.

Deposits at VS 98 are typically instant — in most cases, credited within Within 1–3 minutes Visible in your account. This applies to all three payment methods – bKash, Nagad, and Rocket.

How long do deposits take:

bKash / Nagad / Rocket: usually 1–3 minutes, up to 10 minutes during peak hours.

Bank Transfer: 15–30 minutes. Minimum ৳1,000.

USDT (TRC20): 5–10 minutes after network confirmation.

What to do if a deposit fails:

First, note the Transaction ID (TxID) in your bKash/Nagad app.

Open a ticket on VS 98 Live Chat with your TxID, amount, and transaction time.

Support typically resolves issues within 15–30 minutes.

If an amount was deducted but never credited to your account, it will be added manually.

Warning: Do not retry the same transaction multiple times. Send it once, wait 10 minutes, then contact support.

For security reasons, VS 98 locks your account after 5 incorrect password attempts consecutive incorrect attempts will temporarily lock your account. This is purely to protect you – it is not a permanent lock.

Steps to unlock your account:

Automatic Unlock: Wait 30 minutes and your account will unlock automatically.

Via OTP: On the login page, click "Forgot Password?" and set a new password using an OTP.

Via support: Verify your identity via live chat with your mobile number and NID, and your account will be unlocked instantly.

Once your account is unlocked, set a new strong password immediately.

If permanently locked: If your account is permanently closed due to a rule violation, email support@vs98.bio. The matter will be reviewed after identity verification.

VS 98's daily check-in and free spin program is available for active members. Simply log in every day to be eligible for bonus rewards.

How to claim your Daily Check-In Bonus:

Log in to your account and click the "Daily Reward" or "Check-In" button on the homepage.

Log in 7 days in a row and your daily bonus grows bigger each day — hit day 7 and claim the Mega Bonus.

Missing a day resets your streak, but you still receive that day's bonus.

How to claim free spins:

Go to the "Promotions" section and look for the "Free Spins" offer.

Clicking the "Claim" or "Activate" button will add spins to the designated slot game.

Free spins typically expire within 24–72 hours – make sure to use them in time.

Winnings from free spins typically carry a ×15 wagering requirement.

Tip: Log in every morning – the check-in bonus resets at midnight. To see the latest offers, visit the Promotions Page Check now.

VS 98's support team is available 7 Days, 24 Hours Ready to assist in Bangla. Reach us through any of the following:

Live Chat (fastest): Click the chat icon at the bottom-right of the website. Average response time is 2–5 minutes.

Email: support@vs98.bio – for detailed issues. Responses are typically received within 1–3 hours.

Telegram: Send a message on the official Telegram channel. Active 24 hours a day.

Help Center: help center page Find articles with solutions to common issues.

Have the following ready before contacting support:

Your account number or registered mobile number.

A description of the issue and when it occurred.

Transaction ID (for payment issues).

Important: VS 98 support will never ask for your password, PIN, or OTP. If you receive such a request, report it to support immediately.

VS 98 prioritizes responsible gaming. You can access the following tools at any time from your account settings:

Set Deposit Limit:

Log in to your account → Profile → go to the "Responsible Gaming" section.

Select "Deposit Limit" to set a daily, weekly, or monthly cap. Example: daily limit ৳2,000.

Limits take effect immediately. To increase a limit, you must wait 72 hours.

Cooling-Off (Temporary Break):

From the same section, take a break for 24 hours, 1 week, 1 month, or 6 months.

You won't be able to log in during the break period, but your account balance remains safe.

Self-Exclusion (long-term):

You can fully deactivate your account for anywhere between 6 months and 5 years.

You can also request self-exclusion through our support team.

Learn more: Responsible Gaming Page Full details on all tools available here.

Most profile details on VS 98 can be updated on your own, but changing your mobile number requires a security verification.

General Profile Updates (Name, Address, Date of Birth):

Log in to your account and click the profile icon at the top.

Go to "Edit Profile".

Update the details you want to change and click "Save".

After KYC verification, changing your legal name requires assistance from support.

Change Mobile Number (security verification required):

Go to Profile Settings → "Change Mobile Number".

An OTP will be sent to your old number — use it to verify the change.

Enter your new number and verify it with an OTP.

If you no longer have access to your old number, contact support with your NID to submit a request. The process may take 24–48 hours to complete.

Keep in mind: Withdrawals are paused for 48 hours after a number change — this is a fraud prevention measure.

VS 98 FAQ — your All Questions Answered

Frequently Asked Questions

Useful Links

Why VS 98 is Bangladesh's Platform of Choice

Maximum Security

Fast Payments

24/7 Bangla Support

Exciting Bonuses

Massive Game Library

Responsible Gaming

About the VS 98 FAQ — why this page was created

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VS 98 FAQ — your All Questions Answered

Frequently Asked Questions

How secure is my personal information and banking details on VS 98? Security

How long does a bKash or Nagad deposit take to arrive, and what should I do if a deposit fails? Payment

My VS 98 account got locked after too many wrong password attempts — what do I do now? Account

How do I get VS 98's free spins and daily check-in bonus — and where do I go to claim them? Bonus

What are the ways to reach VS 98 customer support, and when are they available? Support

How do I set a spending limit or temporarily deactivate my account on VS 98? Account

How do I update my name or mobile number on VS 98? Account